Start by adding a list of up to 10 emergency responder contacts to either the full account, team or individual user. Each responder card will include the responder's name and phone number (international numbers work fine!). You assign the device to a user from the Protector™ platform in the usual way. Then if the alarm is activated, the device will automatically call all of the emergency contact's listed on the assigned user's profile until one of the responders answers the call. The responder who answers the call will first hear an automated message to tell them they are entering a live incident - they will then be connected via a two-way call with the user's device. Once the incident has been resolved, the responder must close the alarm by pressing a key combination on the keypad when directed to by the system. If the responders fail to answer the emergency call or a responder ends the call without closing the alarm, the system will automatically redial all of the emergency contacts. This will continue until the process is completed successfully.