Alarm Monitoring

We offer a range of different alarm monitoring options to suit every organisation's individual requirements. What they all have in common is a level of robustness and reliability that will give your employees piece of mind that should they activate the alarm they will be connected to help very quickly.

Advanced Self-Monitoring

When the device alarm is activated by one of your users the call will be forwarded automatically to upto 10 emergency contacts.
  • The first contact to answer will be connected to the user.
  • The system detects when a call has not been answered correctly and re-dials all contacts if necessary
  • All calls are recorded and the incident is automatically created within Protector™

Monitoring by Vatix

When the device alarm is activated by one of your users the call will be answered by one of our operators.
  • Highly trained operators on call 24/7
  • Set response instructions for us to follow from Protector™
  • Our operators can see the location of the incident
  • Fully British Standards (BS:8484:2016) and NSI Gold accredited

Have your own Alarm Monitoring Centre?

We work with large enterprises and government organisations to deploy the Protector™ Monitoring application within their own alarm monitoring centre.
  • Entirely web-based - no need for expensive capital investment in hardware
  • Operator training and ongoing refresher courses for operator staff
  • Outsource the service and technology management to focus on alarm monitoring

FAQ

Answers to generally asked questions about monitoring

How does self-monitoring work (in detail)?

Start by adding a list of up to 10 emergency responder contacts to either the full account, team or individual user. Each responder card will include the responder's name and phone number (international numbers work fine!). You assign the device to a user from the Protector™ platform in the usual way. Then if the alarm is activated, the device will automatically call all of the emergency contact's listed on the assigned user's profile until one of the responders answers the call. The responder who answers the call will first hear an automated message to tell them they are entering a live incident - they will then be connected via a two-way call with the user's device. Once the incident has been resolved, the responder must close the alarm by pressing a key combination on the keypad when directed to by the system. If the responders fail to answer the emergency call or a responder ends the call without closing the alarm, the system will automatically redial all of the emergency contacts. This will continue until the process is completed successfully.

How does Monitored by Vatix work (in detail)?

Add escalation instructions to either the full account, team or individual user. The escalation instructions set out the procedures you would like our alarm monitoring operators to follow should there be an emergency. You assign the device to a user from the Protector™ platform in the usual way. Then if the alarm is activated, our operators will see the escalation instructions listed on the assigned user's profile. Our highly trained and experienced operators will be connected through a two-way voice call to your user's safety device and stay on the line until the incident has been resolved.

Do Monitored by Vatix operators contact the emergency services?

Vatix's highly trained alarm monitoring operators will make an assessment of the incident and if necessary contact the emergency services to respond. Our BS8484:2016 certification enables a direct police response if necessary. Our operators can issue a Unique Reference Number (URN) to request a direct response from the nearest local Police control room. Bypassing the 999 service enables the fastest possible response to an incident.

Need Help Deciding?

Get in touch to schedule a call or online demo with one of our product specialists who can talk you through the different monitoring options and help you decide which is most appropriate for your use case.
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